When Kindness Makes the Celebration: Allison’s Unforgettable Birthday Surprise

The Heart Behind Allison’s Unforgettable Birthday Surprise

Every now and then, we love looking back on moments that remind us why we do what we do — because behind every balloon installation, there’s a story filled with joy, care, and connection.

One of our favorite stories is from Allison, a customer who ordered a balloon setup for her son’s birthday. What was meant to be a bright and happy day took a small unexpected turn when she realized she had accidentally ordered an “11” instead of a “12.”

For any parent, that kind of mix-up can feel heartbreaking — especially when you’ve been planning every detail to make your child’s day extra special. But at Ballooms of Texas, we believe the heart of great service isn’t just in how beautiful the balloons look — it’s in how we show up for people.

Going the Extra Mile

When Allison reached out about the mix-up, our team didn’t hesitate for a moment. Jesus, one of our amazing installers, grabbed a matching “2” and headed out to make things right — quickly, kindly, and at no extra cost.

Because to us, customer service isn’t about policies or procedures — it’s about people. It’s about empathy, thoughtfulness, and making sure every customer feels seen and valued.

What might seem like a small gesture to us — adding one more balloon — turned into a moment that meant everything to Allison and her family.

Allison’s Message That Melted Our Hearts

Here’s what Allison said right after:

Her heartfelt message still brings smiles to our faces. It’s moments like these that remind us that our work goes beyond décor — it’s about spreading joy, compassion, and a little everyday magic.

The Ripple Effect of Kindness

Allison went on to share her story on Yelp, and her kind words continue to warm our hearts to this day. Stories like hers remind us that kindness has a ripple effect — one small act can create a wave of joy that touches more people than we might ever know.

This moment quickly became known to our team as Allison’s Unforgettable Birthday Surprise, and it perfectly reflects what we value most: kindness, care, and connection.

From big balloon installations to quiet moments of care, we’re honored to be part of life’s most meaningful celebrations — and to bring a touch of wonder to every one of them.

👉 Read her review here.

More Than Balloons — We Create Memories

At Ballooms of Texas, we don’t just make balloons — we make memories that last long after the party’s over. Every arch, garland, and sculpture is crafted with heart, handled with care, and delivered with a smile.

Because at the end of the day, it’s not just about decorating a space — it’s about creating a feeling.A moment of joy.A story worth remembering.